The Subway® App requires a device running iOS 9.0 or later or Android 4.4 and up.

We work hard to make sure your personal information is secure. Please see the ‘Legal’ option within the mobile app menu and tap on ‘Privacy Statement’.

There are a few things you can try to resolve most technical concerns you may be experiencing with the Subway® App. Be sure your device’s operating system, and most importantly - the SubwayApp are up to date. If you have already tried updating, we strongly recommend logging out, and logging back into the Subway® App. For Android users, we also suggest clearing the cache for the Subway® App in your device settings.

Please make sure you are entering your full first and last name. We also require a valid telephone number (country code should not be included) and email address when signing up. If you believe there is an error, visit the 'Contact Us' page of our website and provide the email address you are using to sign up, as well as a brief description of what you are experiencing.

Passwords must be 8-16 characters, containing three out of four of the following: Lowercase characters, uppercase characters, digits (0-9), one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ‘ , ? / ` ~ “ ( ) ;.

On the Login screen, select the "Forgot/Change Password?" link to input the email address used for forgotten password account. This will send a verification code via email and allow for the reset of a password.

Order carefully! An order cannot be modified or cancelled via the Subway® App or online once it is submitted and there will be a charge even if the order is not picked up. If you need to cancel or modify an order, contact the restaurant where the order was placed (you can find that info on the Order Details page).

You bet you can! To add a product as a favorite, once the item has been ordered, there should be an empty heart icon next to the item. Let’s fill that in by clicking on it. The heart should be filled in with red and you’re good to go. You can now see your product in the favorites section and quickly reorder it. Savings those works of art to make it easier for you next time. Enjoy!

First, make sure you add a Payment Method in your profile. When you are ready to pay, select the “Show Card” button in the App. It will give you a QR code to scan at the register. Payment through the Subway® App is not available in Puerto Rico.

Visa and MasterCard are widely accepted. Some restaurants may also accept American Express, Discover, PayPal and Google Pay. See restaurant for details.

Yes! If you are looking to split between gift card and another payment method, simply select ‘Apply a Subway® Card’ on the “Your Order” page. If you need to change the other payment you’d like to use, you can then press ‘Change’. Split payment is not available in Puerto Rico.

If you look under the “Deals” section of the Subway® App, you may periodically see offers available. To access the offer, click the “Apply” button and add the item to your cart. These offers only apply to mobile orders and are subject to the terms and conditions found by clicking the information button on the offer.

Subway® Loyalty members may also receive personalized offers periodically. These offers are added to the wallet of the loyalty member’s account and then can be applied to eligible orders.

To file a request to be forgotten, please complete this form. Upon completion of the form, you will receive an email asking you to confirm your request. Your information will be removed from our systems within 30 days of your confirmation of your request.

Yes! At participating locations, you can order through subway.com, the Subway® App (“Subway® Delivery”) , or through a third-party provider such as DoorDash, Grubhub, Postmates or Uber Eats.

Depending on the coverage ability of our third-party delivery partners, some restaurants may not yet be able to participate in our Delivery program at this time. When ordering Subway® Delivery from the Subway® App or via subway.com, DoorDash provides the last-mile logistics so availability will depend on DoorDash’s coverage areas. Please check back often as coverage expands each day. Subway® Delivery is not available in Puerto Rico.

Yes! You can earn tokens if you place your delivery order through Subway® Delivery on subway.com or the Subway® App. Subway® MVP Rewards Program are not valid on third party delivery orders (such as DoorDash, Grubhub, Postmates or Uber Eats).

Depending on the delivery platform you order from, there are additional fees including a delivery fee, a service fee and/or a small order fee.

Menu item prices and additional fees may be higher through our delivery partners. See delivery partner websites and apps for more information.

Subway® Delivery orders are subject to additional fees, including:

• Delivery Fee: $2.99 under 3 miles from fulfilling restaurant, $3.99 3+ miles from fulfilling restaurant


• Service Fee: 12% of food and beverage subtotal


• Small Order Fee: $2 if food and beverage subtotal is $10 or less.


• Prop 22 Fee: $2, California only


• Driver tip at the discretion of the guest

Most standard menu items are available for order with the exception of fountain drinks, soups and coffee. Depending on what area you are in, the menu may also reflect regional and Limited Time Only (LTO) menu items, too.

If you want to cancel your order after it's been placed, it's important to take action as quickly as possible. To cancel an order placed through a third-party provider, please contact the provider directly. To cancel a Subway® Delivery order placed on subway.com or the Subway® App, please contact the restaurant as soon as possible. It is not guaranteed that the restaurant or third-party provider will be able to cancel your order after it has been submitted.

If you placed your order through subway.com or the Subway® App, you may contact the restaurant from which you ordered if you have an issue. The restaurant staff will do their best to help!

For issues or questions about orders from one of our delivery partners (DoorDash, Grubhub, Postmates or Uber Eats), please contact them directly for help.

Unfortunately, the order is submitted immediately to the restaurant to prepare so modifications cannot be accepted after you’ve placed the order.

We partner with DoorDash’s delivery team to fulfill orders placed through our website and app.

We work with our delivery partners to provide the most accurate delivery time estimates but understand that sometimes things don’t go as planned. Once your order has been placed, either through our website or app or through a third-party delivery provider, you will receive a link to track your order. If you’ve received notification that your order is on its way, we suggest you contact the driver directly with questions.

You may receive text messages directly from third-party vendors who fulfill delivery orders (DoorDash, EZ Cater, etc.). Such messages are subject to any applicable agreements or terms between you and the applicable vendor. If you opt out of receiving text messages from a third-party vendor, you will not be opted out of receiving text messages from the Subway®.